Frequently Asked Questions

Shipping Information

Order Processing Time: Your order will generally be shipped within 2-5 business days after it's placed. If you opt for Express shipping during checkout, we strive to have your item shipped within 2 business days.

Shipping Carrier: All items are shipped via UPS. For international shipments, your local mail carrier will manage the delivery process once the item reaches your country.

Estimated Delivery Time: All domestic orders originate from our USA factory. After shipping, you can expect the following delivery timeframes:

  • USA: 2-4 business days
  • Canada: 4-10 business days
  • Western Europe: 5-15 business days
  • Australia/NZ: 5-15 business days
  • Rest of the World: 5-20 business days

These delivery estimates are typical; however, there might be instances where local carrier issues could lead to a slight delay in delivery.

Order NotĀ Received : If you haven't received your order, please get in touch with ourĀ Customer CareĀ team. Make sure to provide your order number from the confirmation email or SMS message. Our team will assist you in locating your order.

Expedited Shipping: For domestic orders within the USA, you can select Express order processing at checkout for quicker shipping, often within 2 business days. We're working on introducing Priority carrier options for both USA and International orders in the near future.

Customs Fees and Taxes: We make every effort to facilitate a smooth and prompt delivery, including appropriate labeling for customs. Generally, orders of 1-2 items don't attract customs fees, except in regions with very low or no tax-free thresholds. If customs fees apply, they are the responsibility of the recipient.

Please be aware that shipping insurance becomes non-refundable after your order has been shipped.

Cancellation & Exchanges

Order Changes and Cancellation: We aim to initiate production swiftly. If your order hasn't entered production yet, cancellation might be feasible based on the timing of your request. Contact ourĀ Customer Care team to inquire about changes or cancellation and provide the reason for your request.

Damaged or Incorrect Items: If you receive damaged, defective, or incorrect items, reach out to our Customer Care team. Please include a photo of the item. We'll arrange for a replacement to be sent to you promptly at our expense.

Do not return items without prior authorization from our Customer Care team.

Returns: We hope you'll be satisfied with your purchase. Should you have concerns or are considering a return, please contact ourĀ Customer CareĀ Ā team for assistance. Explain your reasons for the return. PleaseĀ note that personalized items without a defect cannot be exchanged as they are made to order.

Differences from Online Listings: Instances where items appear different from their online representation are rare. We make extensive efforts to accurately depict our designs and products. Some listings use life-like renderings instead of photos to exhibit how the item will appear. This approach allows our sellers to offer a wide range of products featuring their artwork without the need for constant photography.

Join Us on Social Media:Ā  Be sure to follow us on Facebook and Pinterest and become a part of the Cryin Jewels online community.