SHIPPING

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by items.

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-4 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.

WHICH CARRIER DO YOU USE?

We ship all items with UPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

• USA - Within 2-5 business days
• Canada - Within 4-10 business days
• Western Europe - Within 5-15 business days
• Australia/NZ - Within 5-15 business days
• Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

 I DIDN'T RECIEVE MY ORDER

If your order hasn’t arrived in the estimated delivery times, please email us: hello@CryinJewels.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.  

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item asap. All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.

Cryin Jewels has the right to refuse returns that passed the 15 days allowed time after delivery. For additional help please contact us at: hello@cryinjewels.com

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

 Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

 If fees are charged by customs, they are payable by the recipient.

 SHIPPING INSURANCE

Shipping insurance is offered at checkout. It's provided by Cryin Jewels and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

Please note - shipping insurance is non-refundable once your order has shipped.